Tech Mahindra Openings for IT Service Desk

, Mar 19, 2019
Job Description

Job Description
Hiring for Service Desk role
Job Description:
Acting as a single point of contact for phone calls and self-service tickets regarding IT issues and queries.
Receiving, logging and managing calls.
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
Analyses problems (both technical and operational) and arrive at permanent solutions.
Escalate unresolved calls to the infrastructure support team.
Log all calls in the Service Desk Call Logging system service Now.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
Assists in the support of administrative computer-based applications
Experience Required : 6 months - 4.5Years.
Package : 2.5LPA - 4 LPA.
Shifts : Rotational Shifts.(2Way cab facility available).
Work Location : Hi-Tech City.

Profile Summary
Walk in Date:20th Mar 2019

Walk in Deadline:23rd Mar 2019

Salary : Negotiable

VenueTech Mahindra Ltd. SEZ Building, tower 1, Opp to Ananth Technology, Hi-tech City. Beside Oracle Hyderabad

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