Rivera Ecommerce Hiring Escalation Specialist/ Social Media Advisor/uk Shifts

, Mar 12, 2019
Job Description

Job Description
Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
Performs work in accordance to standardized policies and procedures.
Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
Work requires strong analytical ability to resolve complex issues in addition to effective written skills
Solution oriented approach and instant decision making capability.
Ownership and multitasking.
Ability to interpret non-verbal cues and ability to mitigate conflicts.
Customer focused & service recovery oriented approach.
Excellent communication skills - verbal and written.
Good typing speed (minimum 35 wpm with 90% accuracy)
Willingness to work in shifts (Flexible to work in 24 x 7 environment)

Desired Candidate Profile:
Graduate preferably from technical stream( B. Tech/BCA) with a gap of 1-2 years. Prior experience of>= 0.5 years in chat domain will be an added advantage.
Bilingual English/Hindi with proficiency in both languages, third language proficiency is added advantage
Intermediate MS Office applications specifically Excel (preferably)

Profile Summary
Walk in Date:12th Mar 2019

Walk in Deadline:22nd Mar 2019

Salary : Negotiable

VenueNo. 8, 2nd Floor CMH Road, Next to YAMAHA Showroom Indiranagar, Landmark:Indiranagar Metro Station, Bengaluru, Karnataka 560038

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